Thank you for your purchase from Joann Lee Art. Below are the details of our shipping process.
Processing Time
Orders are typically processed within 3–7 business days after payment is received.
Custom or made-to-order items may require additional time — details will be provided on the product page or via email.
Shipping Methods & Carriers
All orders are shipped via trusted carriers such as DHL, UPS, FedEx, or local postal services, depending on your location.
You will receive a tracking number once your order has shipped.
Shipping Rates
Shipping costs are calculated at checkout based on your location and the size/weight of the item.
International orders may incur additional customs or import fees, which are the responsibility of the buyer.
Estimated Delivery Times
Domestic orders: 2–7 business days after dispatch
International orders: 7–21 business days after dispatch Please note: delivery times may vary depending on the destination and carrier.
Customs & Import Taxes
Buyers are responsible for any customs duties, taxes, or import fees that may apply in their country.
We are not responsible for delays due to customs processing.
Lost or Damaged Packages
If your order arrives damaged, please contact us within 3 days of delivery with photos of the item and packaging.
If your package is lost in transit, we will work with the shipping provider to investigate. However, we are not responsible for items lost due to incorrect shipping addresses.
Shipping Questions
If you have any questions about your order or shipping, please contact us at: 📧 info@joannleeart.com
